At SmartBit, we understand that a successful implementation is not just about introducing new systems, but also about providing sustainable support that enables a seamless transition and long-term operation. Our philosophy is based on helping our clients achieve their goals through the digitalization of business processes, while simultaneously training them to be ready for the independent use of our solutions.
First Contact – SmartBit
Everything starts with an introductory meeting via Microsoft Teams. At this meeting, we briefly present our solutions and listen to your challenges. We also arrange a visit to your company headquarters, where we get to know your work processes, warehouse, and key challenges in more detail.
Planning and Customization
After the initial meeting, we define the goals and strategy together. Once the project is underway, we manage all activities and documentation in the Confluence platform, while communication takes place via Slack. We also set up a test environment where we begin developing solutions tailored to your company:
- WMS system (WMS@SmartBit)
- Logistics (Logistika@SmartBit)
- Sales table (Prodajnatablea@SmartBit)
- Inventory (Inventura@SmartBit).
Since our solutions are designed to be adaptable to the diverse needs of businesses, we are not concerned if a company has specific requirements, as we can effectively tailor our solutions.
Documentation: The key to independence
The implementation of the Confluence documentation system was an important step for us. Each client has access to their own documentation, which includes:
- Meeting minutes,
- custom instructions,
- project plan.
And what are the advantages?
- You always have an overview of the work performed.
- Quick access to all important information.
With good documentation, we have reduced support needs by 25%! Users can find answers on their own, which shortens the time required to resolve issues and enables uninterrupted work. If problems do arise, we have our well-known Helpdesk – where we resolve issues over the phone or provide solutions via email.
Training and support
During implementation, we are always available via phone, Teams, or Slack. In addition, we conduct training sessions, which can take place at the client’s company or remotely. Our goal is for employees to master the system by the end of the project, and should any questions arise, all necessary instructions are always at hand.
Successful implementation completion and long-term support
Once we complete the implementation, clients are not left on their own. With our support and documentation system, they have everything they need for successful work.
SmartBit currently operates in Slovenia, Croatia, and Bosnia and Herzegovina – everywhere with local associates and partners who ensure efficient implementation and support.
